Refund Policy

Bids are final

A bid buys placement that takes effect immediately on confirmation. Because the benefit is delivered instantly and continuously, bids are non-refundable.

Exceptions

• A duplicate charge caused by a technical fault on our side.
• A confirmed payment that never resulted in placement due to our error.
• Rejection of your listing by us before it appeared on the leaderboard.
• Where a refund is required by applicable consumer law.

No refund on removal for violations

If a listing is removed for breaching our acceptable use rules, the amount paid is forfeited and does not carry over to another listing.

Being outbid is not a fault

Losing rank because someone else bid more is the intended behaviour of the product and is never grounds for a refund.

Requesting a review

Submit a request through the report form with your listing domain and payment date. We respond within 10 business days.